Solved
Assignment 2020-21
Course Code : BRL 007
Course Title : Store Operations – I
Assignment Code : BRL-007/TMA/2020-2021
Coverage : All Blocks
Maximum Marks: 100
Attempt all the questions
(A) Short Answer Type Questions
1. a) What are the strategies behind
the stores? Explain with the help of suitable example.
(5+5)
b) What are the different methods of
compensation used in retail?
2. a) How do customers evaluate
customer service quality?
(5+5)
b) In how many groups the assets can
be categorized based on usage. Also explain each of the usage categories in a
retail perspective
3. a) How many types of customers
exist? Explain each of them?
(5+5)
b) “In store, design is
proportionately related to profitability”. Discuss
4. a) What are the various support
functions of management in retail stores?
(5+5)
b) What are the different ways in
which to optimization of space availability is achieved?
5. a) Which are the major sources of
goods shrinkage in a store? Explain them briefly.
(5+5)
b) Explain the purpose and benefits of
Standard Operating Procedures.
6. a) Define each of the transaction
driversand discuss their significance in retail.
(5+5)
b) What do you mean by promotion?
Explain the various types of promotion?
7. a) How do you discriminate between
conventional and contemporary retail formats?
(5+5)
b) Explain the different methods of
calculating Return on Assets with a suitable example
(B) Essay Type Questions
8. What are the ways of preventing
thefts and frauds? Explain the philosophy behind anti-theft security systems.
15
9. Define space planning concept?
State its various objectives? Discuss the process one must follow for
well-defined space planning concept?
15
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