BRL 004 Solved Assignment 2021-22
Course Code : BRL 004
Course Title : Customer Service Management
Assignment Code : BRL 004/TMA/2021-22
Coverage : All Blocks
Maximum
Marks: 100
BRL 004 Solved
Assignment 2021-22 : All assignments are in PDF format which would be send
on email/WhatsApp (9958676204) just after payment.
Attempt all the questions.
(A) Short Type Questions
1. Describe the concept of 'Single Bagger' and 'Double
Bagger'? Distinguish between them.
10
2. What are the various kinds of customer services?
Discuss with the help of examples.
10
3. Write notes on the following?
10
a) Means of identifying the customer needs
b) Changing customer expectations
4. List out the perquisites of selling. Briefly explain
each of them.
10
5. What are the various' customer contact points?
Explain their importance for a Retailer?
10
6. What do you mean by service quality management?
Describe its benefits for a retail organization?
10
7. Explain the different types of loyalty programmes
giving suitable examples.
10
(B)
Essay Type Questions
8. How can a company build a positive culture among
employees in a Retail Store? Discuss with examples.
15
9. Explain the guidelines that you will follow in
handling customer complaints with examples.
15
BRL 004 Solved Assignment 2021-22, BRL 004 Solved
Assignment 2021-22 , BRL 004 Solved Assignment 2021-22, BTME 14 1
Assignment, IGNOU Assignment BRL 004 2021-22- Gandhi National
Open University had recently uploaded the assignments of the present
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BRL 004 Solved
Assignment 2021-22 : All assignments are in PDF format which would be send
on email/WhatsApp (9958676204) just after payment.
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IGNOU Assignment Status 2021-22
BRL 004 Solved Assignment 2021-22 Those students who
had successfully submitted their Assignments to their allocated study centres
can now check their Assignment Status. BRL 004 Solved Assignment 2021-22
Alongside assignment status, they will also checkout their assignment marks
& result. All this is often available in a web mode. BRL 004 Solved
Assignment 2021-22 after submitting the assignment, you'll check you
IGNOU Assignment Status only after 3-4 weeks. it'd take 40 days to
declare.
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BRL 004 Solved Assignment 2021-22 :- Those
students who had successfully submitted their Assignments to their allocated
study centers can now check their Assignment Status. Alongside --assignment
status, they will also checkout their assignment marks & result. All this
is often available in a web mode. After submitting the assignment, you'll check
you BRL 004 Solved Assignment 2021-22 only after 3-4 weeks. BRL 004 Solved
Assignment 2021-22 it'd take 40 days to declare BRL 004 Solved Assignment
2021-22
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