BRL 004 Solved Assignment 2022-23
Customer Service Management
BRL 004 Solved Assignment 2022-23 : All assignments are in PDF format which would be send on email/WhatsApp (9958676204) just after payment.
Course Code : BRL 004
Course Title : Customer Service Management
Assignment Code : BRL 004/TMA/2022-23
Maximum Marks: 100
Attempt
all the questions.
(A)
Short Type Questions
1. What
is word-of-mouth communication? Explain its importance to a retailer.
10
2.
Describe the attributes of a successful team?
10
3.
Building customer loyalty is not easy; it requires trained staff and
problem-solving skills to reach out to the customers. Comment.
10
4.
Describe the ways through which customer loyalty can be effectively built?
10
5.
Discuss the prerequisites for selling from a salesperson's point of view?
10
6.
Service recovery is a combination of the variety of activities that need to
work together. Comment.
10
7. Write
a short note on the following:
10
(a)
Barriers to customer service
(b)
Customer Experience Management
(B)
Essay Type Questions
8.
(a)Briefly explain the reasons for the customer grievance due to employee
interaction.
10
(b) What
are the five stages in the customer complaint management process?
9. What
are the ways through which a company builds a positive culture among employees
in a Retail Store? Discuss with examples.
10
BRL 004 Solved Assignment 2022-23 : All
assignments are in PDF format which would be send on email/WhatsApp
(9958676204) just after payment.
BRL 004 Solved Assignment 2022-23, BRL 004 Solved Assignment 2022-23,
BRL 004 Solved Assignment 2022-23, BRL 004 Assignment, IGNOU
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BRL 004 Solved
Assignment 2022-23 :- Those students who had successfully submitted their
Assignments to their allocated study centers can now check their Assignment
Status. Alongside --assignment status, they will also checkout their assignment
marks & result. All this is often available in a web mode. After submitting
the assignment, you'll check you BRL 004 Solved Assignment 2022-23 only after
3-4 weeks. BRL 004 Solved Assignment 2022-23 it'd take 40 days to declare BRL
004 Solved Assignment 2022-23
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