BRL 013 Solved Assignment 2023-24
CUSTOMER VALUE MANAGEMENT
BRL 013 Solved
Assignment 2023-24 : All assignments are in PDF format which would be send
on email/WhatsApp (9958676204) just after payment.
Assignment Code: ASST/ BRL 013/2023-24
Marks: 100
(A) Short Type Questions
Q.1 What are the areas
of service failures in retailing? Briefly explain the strategies of service
recovery.
Q.2 Define customer
value expectation. How does a retailer create right value expectation in the
minds of its customers ?
Q.3 What do you mean
by customer perception? List the factors that influence perception.
Q.4 What is customer
value communication? What is the need of customer value communication?
Q.5 What do you
understand by the term service quality? What are the underlying themes of
service quality?
Q.6 What are the
challenges to retailing in India?
Q.7 Explain the 3 Rs
of customer value management cycle.
(B) Essay Type Questions
Q.8 Explain the
concept of customer retention. Enlist main key points to retain customers in
the business.
Q.9 Write the benefits
of technologies in retail businesses. Discuss the various technologies used by retailers.
BRL 013 Solved
Assignment 2023-24 : All assignments are in PDF format which would be send
on email/WhatsApp (9958676204) just after payment.
BRL 013 Solved
Assignment 2023-24, BRL 013 Solved Assignment 2023-24, BRL 013 Solved Assignment
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IGNOU BRL 013 Solved
Assignment 2023-24 :- Those students
who had successfully submitted their Assignments to their allocated study
centers can now check their Assignment Status. Alongside --assignment status,
they will also checkout their assignment marks & result. All this is often
available in a web mode. After submitting the assignment, you'll check you BRL
013 Solved Assignment 2023-24 only after 3-4 weeks. BRL 013 Solved Assignment
2023-24 it'd take 40 days to declare BRL 013 Solved Assignment 2023-24
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